Shipping & Returns

All orders placed with Fsakem Beras LLC ship from U.S.-based warehouses. Small parcel items (accessories, tabletop grills) ship via ground carrier within 1–2 business days of order confirmation. Large items (full-size grills, smokers, and outdoor kitchen units) ship via freight carrier and typically arrive within 5–10 business days depending on destination.

• Standard ground shipping is calculated at checkout based on weight and destination.
• Freight deliveries include curbside drop-off; white-glove and inside delivery are available for an additional fee on select items.
• Tracking information is emailed automatically once a carrier scans the shipment.
• We currently ship to the 48 contiguous United States. Alaska, Hawaii, and international shipping are available for wholesale accounts upon request.
• Wholesale and marketplace partners receive freight-ready packaging with UPC-labeled cartons and palletized shipments for bulk orders.

We want every customer to be satisfied with their purchase. Most items may be returned within 30 days of delivery for a full refund, provided the product is unused, in its original packaging, and includes all included accessories and documentation.

• Damaged or defective items must be reported within 7 days of delivery for a free replacement or full refund, including return shipping.
• Buyer's remorse returns on assembled or used grills may be subject to a 15% restocking fee to cover freight and refurbishment costs.
• Consumable items (wood pellets, charcoal, grill covers that have been used outdoors) are final sale once opened.
• Refunds are issued to the original payment method within 5–7 business days of the returned item passing inspection.
• To start a return, contact our support team at info@fsakemberas.shop with your order number.